Booking questions and answers
Quick links to the questions people ask most. Where an answer depends on a policy we have not confirmed, the page says so.
Answers
- Moving and booking questionsThe main FAQ.
- How to Book Your MoveHow booking a man and van works: send your move details, review your fixed quote, confirm, and prepare for collection.
- Man With Van Prices and Moving CostsCompare published van rates and clearly labelled cost examples. See how selected service time affects your moving quote.
- Loading Help, Stairs and Moving AccessPlan loading help, floors, lifts, doorway measurements and legal stopping places. Give the access information needed for a suitable moving quote.
- Moving Van Size GuideCompare Small, Medium, Large and Luton van pictures, example load-space dimensions, payloads and seating. Confirm the actual vehicle’s capacity before booking.
Not yet confirmed
Answers that depend on a policy we have not confirmed.
- Passengers in the vanPassenger rules vary and are not confirmed here. Ask the driver whether a seat is available before booking.
- Are drivers insuredDriver insurance is not confirmed on this site. Here is how to check cover before the day.
- If an item is damagedA damage policy is not published here. Photograph the item, note it at handover and contact support promptly.
- Cancelling a bookingThe cancellation terms are not published here. Check your booking details and contact support for yours.
- Booking more than one vanMulti-van bookings are not confirmed here. Get each vehicle and its timing confirmed in writing.
- Paying the driverPayment steps are not detailed here. Follow the instructions shown in your booking and never pay outside them.