How Instant Quotes and Driver Bidding Work

After you describe your move, choose one of two separate quote methods: Instant quotation or Driver Bidding. Here is how each works and what happens before a booking is confirmed.

Illustration of a customer holding a phone beside stacked boxes and a white van on a terraced street
Booking starts on your phone or computer. AI-generated illustration; not an app screenshot and not real staff.

From Move Details to Moving Day

  1. Describe your move

    Open the quote form and tell us what you need moved and when.

    • Collection and delivery addresses
    • Stairs, floors, lifts and access at both ends
    • Preferred date and time
    • Van size: Small, Medium, Large or Luton
    • Your item list and any help you need carrying
    • Optional photos, plus your name and phone number
    Open the quote form

  2. Be accurate about the load and access

    A full item list and honest access details help drivers assess the job. Missing items or inaccurate stairs, parking and access details can affect the price or whether the move can go ahead.

  3. Sign in or register to send the request

    You need a customer account to send your request. New customers verify their email with a four-digit code.

    Customer log in

  4. Choose a quote method

    Once your request and service hours are saved, choose Instant quotation or Driver Bidding. These are two separate ways to receive a price; neither choice books a driver or charges you.

  5. Review offers in My Jobs

    Instant prices or driver bids appear in My Jobs when available. Compare each driver's rating, included help and total price. You can choose an offer or keep waiting for bids; more offers are not guaranteed.

    Go to My Jobs

  6. Accept an offer and complete payment

    Accepting an offer opens the payment choices for that booking. For new bookings, choose a 20% deposit or pay in full. With a deposit, pay the remaining balance directly to your driver on moving day. Follow the booking status in My Jobs; a quote by itself is not a confirmed job.

  7. Prepare and manage your move

    Use My Jobs to check the booking, Message to contact your driver, and History for past jobs. The route map shows the pickup-to-delivery route; it is not live driver tracking.

Choose One of Two Ways to Get a Price

Both options start from the same saved move request, but the prices are produced differently. Choose the method that suits you.

Instant quotation

For a normal move, choose at least two whole service hours. The app checks nearby eligible drivers and calculates an offer using each driver's saved rates. Review the driver, included help and full total in My Jobs before accepting.

Instant hourly guidance starts from £35 per hour and varies by van size. The price shown for your job is the amount to review; the starting guidance is not a guaranteed total.

No eligible Instant offer is guaranteed. If none appears, you can switch to Bidding.

Driver Bidding

Choose Bidding and the app notifies approved local drivers whose work area, vehicle and job details fit. Each driver decides whether to send a bid and sets their own price. Compare the bids in My Jobs, accept one, or keep waiting while the request remains open.

Bidding starts from £15 per hour* only when you choose this option. The rate is not an Instant price, a guaranteed bid or the complete job total.

Bids can take longer to arrive. The number of drivers who reply and when they reply are not guaranteed.

*£15 per hour is a Bidding starting rate only. It does not apply to Instant quotation.

Find Your Way Around the Customer App

  • Book: describe a new move and request a quote
  • My Jobs: review offers, payment choices and the status of your bookings; open History for past jobs
  • Messages: keep conversations about your jobs together
  • Account: manage your details, notification preferences and private Support conversations with admin

Ready to describe your move?

A quote request does not reserve a driver.

Get a QuoteMy JobsDrive with us

Prefer the phone? See the app page.

Booking Questions and Answers

Does a quote request reserve a driver?

No. A quote request does not reserve a driver. Your move is confirmed only after a driver accepts and the required payment is made.

What is the difference between Instant quotation and Driver Bidding?

Instant quotation calculates prices from nearby eligible drivers using their saved rates after you choose at least two whole service hours for a normal move. With Driver Bidding, available eligible local drivers are notified and choose whether to send their own price. Bidding replies can take longer, and neither method guarantees an offer.

What does the £15 per hour Bidding rate mean?

£15 per hour is a Bidding starting rate only. It applies only when you choose Driver Bidding; it is not an Instant price, a guaranteed offer or the complete job total. Instant quote guidance starts from £35 per hour and varies by van size.

Can I wait for more Bidding offers?

Yes. You can review an offer or keep waiting while the request is open. Other drivers may send bids, but the number of bids and their timing are not guaranteed.

How quickly will I get offers?

Timing depends on eligible driver availability for your job. Instant prices may appear quickly; Bidding replies can take longer. Neither has a guaranteed response time.

Do I need an account?

Yes, you sign in or register to send your request. New customers verify their email with a four-digit code.

Is the map live tracking?

No. The map shows the route from pickup to delivery.

What do I pay?

For new bookings, choose a 20% deposit to reserve your booking or pay in full. With a deposit, pay the remaining balance directly to your driver on moving day. The exact amount is shown with your quote.

What if there is no eligible local driver?

A company offer may be available only when there is no eligible local driver. If you choose that offer, you pay the agreed price upfront and an admin assigns a driver. Do not assume a driver has been assigned until your booking shows it.

How does Waste Removal pricing work?

Waste Removal uses Driver Bidding only. There is no hourly Instant price; drivers review the details and include disposal costs in their bids.