1. Who this notice covers and how to contact us
This notice describes information handled by the Man With Van App service at manwithvanapp.co.uk and its booking apps. For privacy questions or data requests, use the website Contact page and identify the request as a privacy enquiry. Existing account holders can also use private in-account Support.
This notice is not a certification of UK GDPR compliance. Applicable data-protection rights and obligations are not replaced by this document.
2. Information we handle
Customer account information includes name, email address, telephone number, account identifiers, password hashes and, where used, social-sign-in identifiers. Bookings include pickup and delivery addresses, dates and times, access details, vehicle and help choices, item descriptions, notes, photos, offers and booking status.
Driver applications and accounts include contact and address details, vehicle information, licence and insurance information, uploaded documents, profile and vehicle pictures, approval and pricing information, and bank details supplied for payouts.
The service also handles booking and support messages, contact enquiries, email-delivery information, notification preferences, device push tokens, payment references, amounts, refunds and checkout status. Secure payment details are processed by Square; the platform receives payment tokens and transaction information rather than storing your full card number.
Where driver location sharing is enabled for an assigned job, the service may process location updates to support job tracking. Location sharing is subject to the app controls and device permissions; it is not a promise that every driver is always tracked.
3. Why information is used
Information is used to create and secure accounts, obtain and manage quotes, arrange jobs, process payments, administer driver applications and payouts, send relevant email or push updates, provide support, investigate disputes, reduce misuse and meet applicable legal and accounting obligations.
Depending on the purpose, the lawful basis may be steps requested before entering a contract or performance of a contract, compliance with a legal obligation, legitimate interests such as service security and support, or consent where required. Optional cookies and certain device permissions depend on your choices. Acknowledging this notice is not consent to marketing or optional tracking.
4. Sharing and service providers
Necessary booking information is shared with the relevant customer or driver, subject to the service's contact-privacy controls. Approved driver pictures may be visible to customers; private application documents are restricted to authorised review and support uses.
Service providers may process information for payments, hosting and file storage, authentication, maps and address searches, email delivery, push notifications and support. Square is the payment processor used by the current service. Google and Apple may also process information when you use their sign-in, maps, wallet or device services.
Relevant information may be disclosed where required by law or necessary to handle a legal, insurance, fraud or safety matter. We do not sell or rent customer or driver personal information. Some providers may process information outside the UK; applicable international-transfer requirements must be observed.
5. Cookies and activity information
Essential account and booking functions use necessary browser or app storage. The service also records limited operational activity, such as broad screen names, booking-flow events, platform, server time, IP address and approximate country.
Optional website analytics and advertising tools, including Google Analytics, Google Ads, Meta Pixel and Microsoft Advertising UET, are controlled through the optional-cookie choice. See Website and app activity privacy for the detailed notice and use Cookie settings in the footer to change your choice. Rejecting optional tracking does not prevent you from accepting booking terms or using checkout.
6. Security and retention
The service uses HTTPS for data in transit and access controls for private information. Security measures reduce risk but cannot guarantee that information is never lost or accessed unlawfully.
Information is kept for the purposes for which it is needed and applicable legal, accounting, security or dispute obligations. A deletion request does not necessarily remove transaction or dispute records that must lawfully be retained. Driver payout information may need to be retained on a restricted basis while outstanding payouts are resolved.
7. Your choices and rights
Depending on the circumstances and applicable law, you may request access, correction, deletion, restriction, portability or object to processing. Where processing depends on consent, you may withdraw it without affecting processing already carried out. Account deletion and privacy requests may require identity checks to protect your information.
Manage available email and push preferences in your account. An application-reminder opt-out stops those reminders; it does not delete an account or stop essential communications about existing jobs.
You can complain to the UK Information Commissioner's Office at ico.org.uk if you are concerned about how personal information is handled. You may also contact the service first so the issue can be investigated.
8. Changes and related notices
This notice has the effective date and version shown on the page. Material changes will be reflected in an updated notice. Read it together with the Terms & Conditions and the separate Website and app activity privacy notice.